Premier Support 3YR - Tier 3
Key Features
- Dedicated, advanced technical support available 24x7x365
- Advanced Exchange Dispatch within next business day
- Simplified end-to-end case management with a single point of contact
- Call centre support for basic troubleshooting, out-of-the-box support, and technical issues
Description
Premier Support protects your smartphone investment beyond the standard manufacturer's warranty. Our dedicated Help Desk agents facilitate first-time, hassle-free case resolution with Advanced Exchange Dispatch.Specifications
| Features | |
|---|---|
| Advance exchange service | Yes |
| Advance Exchange product replacement (max) | 1 day(s) |
| Troubleshooting | Yes |
| Service type | Premier Support |
| Product type | Upgrade |
| Number of years | 3 year(s) |
| Next Business Day (NBD) | Yes |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Service level | Tier 3 |
| Technical details | |
| Number of years | 3 year(s) |
| Next Business Day (NBD) | Yes |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Service level | Tier 3 |
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